For Our Customers
Providing a secure environment
so that customers can interact with us safely
AIFUL strives to develop products that are useful for our customers and promote initiatives to make the most of opinions and requests received from customers. It also works to develop a secure environment that customers can interact with safely based on various activities through the Japan Financial Service Association, etc.
Database of customer comments
AIFUL compiles the opinions and requests of customers received at its branch offices and call centers into a database to be used in service improvement and product development.
Product development to meet customers’ diverse funding needs
AIFUL constantly strives to develop products that are convenient to use and are able to meet customers’ diverse funding needs.
Establishment of a comprehensive support system
AIFUL has a comprehensive support system in place to respond to emergencies, such as loss or theft of customer cards. The system can be reached by phone around the clock.