For Our Customers

Providing a secure environment
so that customers can interact with us safely

AIFUL strives to develop products that are useful for our customers and promote initiatives to make the most of opinions and requests received from customers. It also works to develop a secure environment that customers can interact with safely based on various activities through the Japan Financial Service Association, etc.

Service quality improvement by collecting customer comments

AIFUL compiles the opinions and requests of customers received at call centers and other branch offices into a database. In addition, we hold monthly Customer Voice Meetings by Loan Business and Credit Management divisions to promptly make decisions that lead to operational improvements and service improvements.

Product development to meet customers’ diverse funding needs

AIFUL constantly strives to develop products that are convenient to use and are able to meet customers’ diverse funding needs.

Establishment of a comprehensive support system

Comprehensive support system

AIFUL has a comprehensive support system in place to respond to emergencies, such as loss or theft of customer cards. The system can be reached by phone around the clock.